Terms & Conditions
Effective Date: May 26, 2025
Website: www.countryneighbros.com
Business Address: 4188 S Schwass Rd, Scottville, MI 49454
Contact Email: patrick@countryneighbors.com
Phone: +1 (231) 233-7473
1. Introduction
Welcome to Country NeighBros. These Terms and Conditions (“Terms”) govern your use of our website and services, including the purchase of custom ladders, staircases, accessories, mechanisms, and furniture. By accessing our website or placing an order, you agree to these Terms.
2. Products and Services
We specialize in:
- Custom ladders and staircases fabrication & woodwork
- Ladder accessories and mechanisms (fabrication & installation)
- Custom wooden furniture & unique wood pieces
All products are handcrafted and built to the specifications discussed with the client.
3. Orders and Payments
We accept electronic payments and bank transfers. Orders are confirmed only upon full or agreed-upon partial payment. Guest checkout and user account options are available.
4. Shipping and Delivery
We offer nationwide delivery across the United States through USPS. Estimated delivery timelines are communicated at the time of shipment. Special handling or large-item delivery terms may apply and will be discussed at checkout.
5. Returns and Refunds
Returns are accepted only under the following conditions:
- The final product does not match the confirmed measurements
- The finishing, including color or craftsmanship, differs from the agreed-upon specifications
In such cases, please contact us within 7 days of delivery. Photos or documentation may be required.
6. No Warranty
All products are sold “as-is.” We do not offer any express or implied warranties.
7. Intellectual Property
All content on the website, including images, text, logos, and product designs, is the property of Country NeighBros and may not be used without prior written consent.
8. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services. Our maximum liability is limited to the total amount paid for the product.
9. Third-Party Services
We use trusted third-party service providers for payment processing, shipping, and marketing analytics. By using our website, you agree to the data handling policies of those third-party services.
10. Governing Law
These Terms are governed by the laws of the State of Michigan. Any disputes will be resolved in the appropriate state or federal courts located in Michigan.
š Privacy Policy
Effective Date: May 26, 2025
1. Information We Collect
When you interact with Country NeighBros, we may collect:
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Payment information
- Browser and device data
- Analytics and browsing behavior
- Marketing engagement data
2. How We Use Your Information
We use your information to:
- Fulfill and ship orders
- Communicate with you regarding your purchases
- Improve our website and customer experience
- Send promotional emails and marketing content (opt-out anytime)
- Conduct analytics and tracking to measure marketing effectiveness
3. Sharing Your Data
We share necessary data with:
- Payment processors
- Shipping providers
- E-commerce and analytics platforms
These parties are required to handle your data securely and use it only for intended purposes.
4. Account and Data Access
You may create an account on our site. You can access, update, or delete your data anytime by contacting us at patrick@countryneighbors.com.
5. Cookies and Tracking
We use cookies and tracking tools to improve site performance and personalize your experience. You can manage cookie preferences in your browser.
6. Data Retention
We retain customer data only as long as needed to fulfill orders, legal obligations, or business purposes.
7. Childrenās Privacy
We do not knowingly collect data from children under the age of 13.
8. Security
We implement security measures to protect your personal data, including encrypted transactions and secured storage systems.
9. Your Rights
You may request access, correction, or deletion of your data at any time. For privacy-related inquiries, contact us at patrick@countryneighbors.com.
